About the job
About Ideal Image
Ideal Image MedSpa was created with this simple mission: to help people look and feel their best.
We are the nation’s largest and leading MedSpa, with over 160 locations across 33 states and Canada, and rapidly growing. Our innovation is unmatched in the industry, and we are meticulous about testing, efficacy and safety standards. All our services are delivered by the most highly trained medical providers available, so you can place your full trust in them.
Being a part of Ideal Image, means being a part of the team driving a fast paced, growing, and innovative company. For over 20 years, Ideal Image has been delivering real results and emotional transformations that are unlike anything else. Our team of skin, face and body specialists and medical professionals work together to help you develop a personalized, non-invasive treatment plan. From laser hair removal to Botox® & fillers, skin lifting and beyond, we only use the most advanced, cutting edge technology and services for real, natural-looking results.
Why join us at Ideal Image
Ideal Image employees are the heart of our company. From comprehensive health benefits to company-sponsored world class training, we take care of our employees. If you’re all about hard work, passion, and loving what you do (like us), then you might just be the perfect fit for our ever-growing team. Benefits of joining ideal image include:
Generous compensation structure including lucrative commission and bonus plans
Career growth and advancement
Comprehensive Medical, Dental and Vision Benefits, and 401k Match
World Class and company-sponsored training on Ideal Image services
Several free treatments per year, and additional discounts on products and services.
Supportive and hardworking team members – we are a #ONETEAM Culture!
Skin Face Body Specialist (SFBS)
The SFBS sales consultant position is vital to delivering customer service and driving sales results by selling and promoting Ideal Image services. We are looking for top sales performers with a proven track record of consultative sales success. The preferred candidate is confident with a high level of integrity coupled with a customer-centric attitude. In this role the SFBS is responsible for consultations and generating enthusiasm for our procedures (Laser Hair Removal, Botox Fillers, CoolSculpting, CoolTone, Broadband Light Therapy, Ultherapy and Skin Lab.)
The Skin Face and Body Specialist (SFBS) will consult with clients to sell the value of services offered by Ideal Image clinics. Our expert marketing and inside sales teams provide warm leads to each SFBS generated through various channels. In addition to new patient sales, this role requires follow-up with previous potential clients/patients who have not purchased services in the past. The successful SFBS is able to renew potential client interest by promoting services offered by Ideal Image.
This role will require a highly motivated individual with strong negotiation and closing skills with the ability to overcome objections in a consultative environment. Essential functions include, but are not limited to the following:
Initiate sales process by conducting and scheduling appointments with warm leads; conduct initial consultation; describe Ideal Image’s treatments and services with an expert knowledge base.
Close sales by building strong rapport with potential patient; explain product and service capabilities; overcome objections; discuss and prepare financing documents
Manage the referral-based lead generation process, working with existing patients to identify potential referrals
Develop and maintain relationships with potential and current Ideal Image patients, ensuring a smooth hand-off between consult and treatment.
Using Salesforce.com, maintain detailed records of completed transactions and patients.
Manage follow up process by reaching out to potential patients who have expressed an interest in Ideal Image to help educate them on the process, identify where they are in their decision-making process, and/or follow up on patients who may have delayed scheduling a treatment.
Drive clinic sales to achieve monthly targets based on company metrics by cross promotion of new services/treatments.
Maintain relationships with all current and previous clients and build strong client rapport.
Demonstrate ethical sales practices and adhere to all company protocols, policies and procedures.
Work collaboratively with medical teams to ensure premier client experience.
Provide value and educate patients regarding our approach, the procedure, and our processes, including all documentation and financing/payment options available.
Manage the appropriate follow up with both the in-center clinical team and the patient to ensure a great experience leading up to and through the procedure.
Maintain and develop a patient pipeline and regularly follow up with prospective patients who did not move forward in their initial consultation.
Candidate must have excellent consultative sales and negotiation skills (3+ years B2C selling experience required)
Proven success in a full commission and/or quota driven environment
Strong communication, high attention to detail and rapport building skills
Self-motivation, drive, initiative and outgoing and confident sales approach
Experience using a contact tracking system, Salesforce.com preferred
High school diploma required, Bachelor’s degree from an accredited institution preferred. Successful sales experience may be substituted for academic credentials.
Technical or Administrative Knowledge:
Ability to multi-task, use personal judgment and utilize strong decision making, analytical and follow-up skills.
Proficient with personal computers and contemporary software applications (MS Office Suite, Salesforce etc.)