About the job
We’re really glad you are reading this.
Let’s start with the same three questions we ask all of our potential Front of House team members:
Does it drain you to talk to dozens of types of people a day?
Are you an easy person to forget?
Does technology and constant change intimidate you?
If you answered some form of “No Way!” to all three questions, allow us to tell you a bit about our team…
Who We Are & What We Care About
We have spent years building a collaborative, team-driven culture that is bigger than the sum of its parts. We have Core Values, and we believe in them. In fact, here they are:
We take care of each other.
We find a better way.
We take our negatives up.
We shatter expectations.
We always get back up.
We are worth imitating.
We protect our profits.
We believe in change.
We also believe in having fun, working hard, and being honest with one another. And while our industry is countercultural, we don’t really fit in with other plastic surgery people. We’re just a bunch of normal people who think plastic surgery should be normal and that it actually change people’s lives… like, for real changes people’s lives.
We Sell Confidence, Not Botox
We’re a plastic surgery and medspa practice—but don’t think for a second that our “product” is breast implants or botox. Nope. Our product is CONFIDENCE.
Why? Because the way a person feels about their body affects every single aspect of their lives. So many people are held back, embarrassed, insecure and ashamed… all because of loose skin around their stomach, the size of their breasts, or some specific imperfections on their face.
We want to help people be free of these burdens, and to help them have the courage to invest in their own confidence.
This role can be summed up in a simple sentence: “Do whatever it takes to create the most helpful experience of a person’s entire day.”
On the Front of House team, above all else, we strive to be remembered. We accomplish this by creating “Surprise and Delight” moments in every patient interaction. Since we are the front line of service, our voices are the first to be heard and our faces the last to be seen. Therefore, the expectations we set with a patient reflect on our entire team.
Here are the accountabilities for the Front of House role:
Answer incoming calls
Respond to emails and live chat (lots of typing)
Input patient info. into Nextech (our Electronic Medical Record)
Alert team patient is arrived / ready
Maintain office aesthetics
Need To Knows
Here is what we need you to know if you want to be on our Front of House team…
You must be humble. You must be hungry. You must be people-smart. You must have a great attitude and be able to connect, encourage and authentically guide our patients through a life-changing experience.
You must have some natural charisma and magnetism—meaning you’ve figured out your personality strengths and know how to use them to be influential. Being on this team is about influence and passion, not position.
You must be a great listener and learner who always asks questions. You must be able to take feedback well.
You must be confident and comfortable in your own skin. We call it self-awareness. You must work well with others. It’s not all about you; it’s about the team. You must realize that there is no they. There is only us.
You must be GREAT at time management, attention to detail, loving people well and common sense. You must be able to see the big picture and make sure everything works well together. You must show up, work hard, and be kind.
There are obviously many more things to get into, but the things listed above are all the things that make our team special. We must have these attributes if we are going to cause real change in people’s lives. And that is our mission.
Want To Apply?
So what are you waiting for?? Get started on a cover letter that explains why you want to join our team. Please email us and include three things:
Why you want to join our team
Your personal social media accounts
We can’t wait to meet you!!