Overview

About the job

Job Responsibilities:

Greet patients with a friendly smile and positive attitude
Answer, forward, and screen phone calls
Ensure to respond to all missed calls, voicemails, and emails
Establish and maintain high-quality standards: Make sure the reception and front area is organized, neat, and all products are stocked up in their cases
Ensure coffee station is clean, the coffee machine is refilled with water and coffee beans, as well as stocking up the mini-fridge
Answer phone calls in a professional manner and explain spa services to patients
Schedule, monitor appointments and resolve appointment conflicts
Prepare the office for proper opening and closing
Notify staff of any patient cancellations or arrival of any unscheduled visitors
Alert staff when a scheduled patient arrives
Manage the schedule and flow of the office
Track and handle all payment of services
Manage patient check-in and input their confirmed arrival into the system

Required Skills:

Ability to operate basic office equipment: fax machine, copy machine and scanner
Knowledge of computers and software programs, such as scheduling, e-mail, and word processing software
Customer service oriented and able to communicate effectively with patients, office management, and staff.
Exceptional written and verbal communicational skills
Work cohesively with others in a fun and fast-paced environment
Must be able to work well under pressure
Hard-working, organized, detail-oriented, effective multi-tasker, and team-player
Must be a self-starter who can work well independently as well as part of a team
Knowledge of injectables Botox and Fillers, lasers and other cosmetic treatments are always a plus

Education Requirements:

Associate’s or bachelor degree

Experience:

Front Desk: 1 year (Preferred)
Customer Service: 1 year (Preferred)